Privacy Policy

Kosy Jewels is a handmade jewellery business based in Melbourne, Australia, operating at kosygroup.com.au. We design and make jewellery by hand and sell directly to customers online.

When we say "we", "us", or "Kosy Jewels" in this policy, we mean the business behind kosygroup.com.au. When we say "you", we mean anyone who visits our website or places an order with us.

We collect information you give us directly — your name, email address, delivery address, and phone number when you place an order or create an account. If you sign up to our email list, we collect your email address.

We also collect information automatically when you visit our website, including your IP address, browser type, pages visited, and how you arrived at our site. This is standard for any website and helps us understand how people use kosygroup.com.au.

We do not store your payment card details. Payment information is handled directly by our payment processor and is never stored on our servers.

We use your information to process and fulfil your orders — including sending order confirmations, dispatch notifications, and tracking updates.

If you have opted in, we may send you occasional emails about new products, promotions, and updates from Kosy Jewels. You can unsubscribe at any time using the link in any email we send.

We use anonymised website analytics to understand how visitors use our site and to improve it over time. This data cannot be used to identify you personally.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We share your delivery details with Australia Post and other carriers as necessary to fulfil your order.

We use trusted third-party services to operate our business — including our payment processor, email platform, and website hosting provider. These services only receive the information they need to perform their specific function and are contractually required to keep it secure.

We may disclose your information if required to do so by law or in response to a valid legal request.

Our website uses cookies — small text files stored on your device — to keep your shopping cart working, remember your preferences, and collect anonymous analytics data.

You can disable cookies in your browser settings, but doing so may affect how some parts of the site work (for example, your cart may not persist between visits).

Our website uses HTTPS encryption to protect data in transit. We take reasonable technical and organisational measures to keep your personal information secure.

No method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

We keep order records for seven years to comply with Australian tax and accounting obligations. Account information is kept for as long as your account is active.

If you unsubscribe from our email list, we will remove you from future mailings promptly. We may retain a record of your unsubscribe request to ensure we do not contact you again.

Under the Australian Privacy Act 1988, you have the right to access the personal information we hold about you and to ask us to correct any inaccuracies.

You can request access to your data, ask us to correct it, or ask us to delete it (subject to our legal obligations) by emailing [email protected]. We will respond within a reasonable timeframe.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.

If you have any questions about this privacy policy or how we handle your personal information, please email us at [email protected].