Kosy Jewels
Shipping & Returns
Free shipping
on orders over A$100
2–3 day dispatch
from our Melbourne studio
Tracked delivery
on all orders
14-day returns
for unworn items
Shipping Options
Standard Shipping
Delivered via Australia Post. Tracking included.
Delivery time
3–7 business days
A$9.95
Free on orders over A$100
Express Shipping
Delivered via Australia Post Express. Tracking included.
Delivery time
1–3 business days
A$14.95
International
Delivered via Australia Post International. Tracking included to most destinations. Customs duties may apply.
Delivery time
7–21 business days
A$24.95
All orders are dispatched from Melbourne, VIC. Delivery times are estimates and may vary during peak periods or due to carrier delays.
Returns & Exchanges
Our promise
If you're not completely happy with your purchase, we'll make it right. We accept returns within 14 days of delivery for unworn items in their original packaging. No questions asked.
Eligibility
Items must be unworn, undamaged, and returned in their original Kosy Jewels pouch and packaging. Earrings cannot be returned for hygiene reasons unless faulty. Custom or personalised pieces are non-returnable.
How to return
Email [email protected] with your order number and reason for return. We'll send you a return authorisation and instructions within 1–2 business days. Return postage is at the customer's expense unless the item is faulty.
Refunds
Once we receive and inspect your return, we'll process your refund within 3–5 business days. Refunds are issued to your original payment method. Original shipping costs are non-refundable.
Exchanges
We're happy to exchange for a different size or style where stock allows. Email us first to check availability before sending your item back.
Faulty items
If your piece arrives damaged or develops a fault within 6 months of purchase, we'll repair or replace it at no cost. Please email us with photos and we'll sort it out promptly.
Common Questions
When will my order be dispatched?
All orders are dispatched within 2–3 business days from our Melbourne studio. During busy periods (Christmas, Valentine's Day) please allow an extra 1–2 business days.
Can I change my shipping address after ordering?
If your order hasn't been dispatched yet, email us at [email protected] and we'll do our best to update it. Once dispatched, we're unable to redirect parcels.
My order says delivered but I haven't received it — what do I do?
Check with neighbours and in any safe drop locations around your property first. If it's still missing, contact us and we'll lodge an enquiry with Australia Post on your behalf.
Do you ship to PO boxes?
Yes — Australia Post delivers to PO boxes for both standard and express services.
Will I need to pay customs duties on international orders?
Customs duties and import taxes are the responsibility of the recipient and vary by country. We're unable to predict or cover these charges.
Still have questions?
We're here to help
Email us at [email protected] and we'll get back to you within one business day.